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Jeff Hawkins, creator of the PalmPilot (continued)

The same thing you might apply to integration with a cell phone. If I'm a heavy cell phone user and that's really what I use most, I want the smallest cell phone. I want a StarTac [a Motorola cellular phone]. But if every time I use my cell phone, it's with the PalmPilot, that's what I do all day long, maybe I do want the two combined.

DG: The question is how do you talk on the cell phone while the PalmPilot screen is in your ear.

JH: There are all sorts of interesting user interface issues with all these combinations. What I believe, and we see this with our current base today, that the PalmPilot, for its current users, is a very integral part of their lives. It becomes a very, very important part of the things they carry around. For many of them it is the most important thing they carry around. They become more addicted to it than to other things. In that scenario, those people will want more functionality added to the PalmPilot. If I'm really a cell phone user and I just occasionally use a PalmPilot for something else, I probably wouldn't want them combined.

There are going to be a lot of hybrid products. But its not one size fits all. It's not everything's going to converge. But there are some very interesting combinations which can be sold in very large volume, to meet certain people's needs.

DG: Such as, in the obscure area, the folks that are building a business card scanner that they want to plug onto the back of the PalmPilot device.

JH: That's another example. I don't know what the overlap between the people who need it is, but there are probably some who do. Others may want the scanner on their desktop. What we're finding is that the market we are creating in our products alone is getting large enough and looks like it's going to be so large that the market for products which are a PalmPilot, plus something, gets pretty big. You're not hitting a new customer, you're hitting a PalmPilot customer, who wants a pager, or two way this, or something. That gets to be interesting, the size of that market. The number of those customers.

Our interview with Hawkins continues in the February 1998 issue of PalmPower Magazine. If you'd like to be automatically notified when the issue becomes available, subscribe to the PalmPower Tip of the Week at http://www.palmpower.com and you'll get an E-mail notification delivered right to your mailbox.

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