Support
Other than the file naming hitch which I mentioned above, most users shouldn't have a problem with this package. [Although our managing editor had a data loss experience with an older unit after a HotSync. Be sure to doubly back up your data before using. --DG] The system is easy to use and extremely well documented. If you do have to contact Corex for technical support though, you might have to wait a while. I've only had to contact Corex twice for support. Phone calls to the support line are toll calls (not 800 or 888 calls) to the 617 area code. The first call I made resulted in a wait time of 20 minutes after which I hung up. The second contact which I made was via email. At the time of this writing, the email message still has not been replied to after five days. A representative of Corex stated that wait times of this duration were unusual and that she would make a note of it for the technical support manager.

Conclusion
Would I spend my money on one? Well now, that depends. I'm a computer consultant, not a traveling salesman. In a normal week, I usually don't get more than three or four names to enter into the PalmPilot. This level of need seems below what the CardScan Plus 300 is intended for. When its time for me to attend a conference and collect dozens of business cards, then I'd absolutely want to have a CardScan Plus 300 with me. If I were managing an office with many PalmPilot users the CardScan Plus 300 would definitely have a place in my automation arsenal.

Richard Echeandia is a Principal with Tactica Technology Group, a national technology consulting firm located in Dallas, Texas. He is happily married with 2 kids, 2 dogs and 2 PalmPilots. He can be reached online at richard.echeandia@tacticatech.com.