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The story of customer service at Palm Computing, Inc. (continued)
Our systems team has examined this incident in depth and has determined its root cause to ensure that service interruptions such as this do not happen again. We are confident that the recent improvements we've made will enhance your interactions with us, and we thank you for your understanding.
Reaching us
In the U.S., there are a few ways to reach us:
- Call 1-847-262-PALM (1-847-262-7256) to reach a Technical Support specialist. Tech support is available from: 7:00 a.m. to 9:00 p.m., CST, Monday through Friday; 10:00 a.m. to 5:00 p.m., CST, Saturday and Sunday.
- For international customer care numbers, please check our Web site or the information that came in the box along with your product.
- For Customer Care, you can reach us toll free at 888-756-PALM (888-756-7256): 6:00 a.m. to 6:00 p.m., Pacific time, Monday through Friday; 8:00 a.m. to 3:00 p.m., Pacific time, Saturday and Sunday.
Customer Care is the number to call if you have a unit that needs to be repaired due to a broken screen or other physical damage, or if you have non-technical questions about service, technical support, the status of a repair, or Palm policies. Here's the mailing address:
Palm Computing, Inc.
Palm Customer Care, M/S 9106
P.O. Box 58007
Santa Clara, CA 95052-8007
Thank you
From all of us at Palm Computing Service and Support, we want to assure you that we are listening, and if you need us, we will be there for you. We appreciate your support of our products, and we enjoy hearing about your good experiences with our products, too. (You can submit stories via our Web site at http://www.palm.com.)
Product availability and resources
Let us know your experiences with Palm products. You can post to the PowerBoards (see the link below) or send mail to info@palmpower.com.
As a recap, here's the Palm contact information:
- Call 1-847-262-PALM (1-847-262-7256) to reach a Technical Support specialist. Tech support is available from: 7:00 a.m. to 9:00 p.m., CST, Monday through Friday; 10:00 a.m. to 5:00 p.m., CST, Saturday and Sunday.
- For international customer care numbers, please check our Web site or the information that came in the box along with your product.
- For Customer Care, you can reach us toll free at 888-756-PALM (888-756-7256): 6:00 a.m. to 6:00 p.m., Pacific time, Monday through Friday; 8:00 a.m. to 3:00 p.m., Pacific time, Saturday and Sunday.
- Palm Computing, Inc., Palm Customer Care, M/S 9106, P.O. Box 58007, Santa Clara, CA 95052-8007
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Gary Roberts is Palm's Senior Director of Palm Global Service & Support. Jan Kovacs is Palm's Customer Care Manager. Contact them via support@palm.com. 3Com, Palm Computing and HotSync are registered trademarks and Palm is a trademark of 3Com Corporation or its subsidiaries.
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