Bob's response
I can't really answer that, as I haven't used ACT! 2000. You might need to buy separate conduit software to HotSync with ACT as well. See http://www.palm.com/products/compatible.html for more information on that. If any readers have used ACT! 2000 and can offer feedback, it would be greatly appreciated. Please feel free to post any comments regarding this issue on the PowerBoards. There's a link at the end of this article.

No Mail delivery
I am a proud new owner of a Palm IIIc. I can't synchronize my Mail subfolders. I've upgraded from PocketMirror to PocketMirror Professional, but that only resolved my subfolder issue in Contacts, not Mail. Do you have any suggestions?

Bob's response
I have an answer, but I don't think you'll like it. PocketMirror doesn't synchronize with your Palm device's Mail application (or any handheld email application, for that matter). Since I don't use my Palm device for mail, I haven't encountered this problem.

I do think that Intellisync (at http://www.intellisync.com) allows you to synchronize with your Palm device's Mail application, but I'm not sure, as I haven't yet used this product. I'll be reviewing it in the coming months, though.

Palm IIIxe compatibility
The Palm Web site indicates that the Palm IIIxe is not compatible with Windows 2000. Is that correct? I'd like to purchase a Palm IIIxe, but I run Windows 2000.

Bob's response
I think you may have misread that (and I can't check it since I don't know exactly what your source was). I have a Palm IIIxe, and I'm running Windows 2000 on my computer at work. I've experienced no problems so far.

Of course, when my work machine was upgraded to Windows 2000, I also upgraded my Palm Desktop to version 4.0. Perhaps the problem is with the 3.x version of the HotSync Manager.

Tough question
I'm having a problem with PocketMirror. The HotSync Manager is started when I start up my notebook. As soon as I start the HotSync process, it immediately gives me a "Server Busy" dialog box, at the Outlook Calendar synchronization step. The message is: "This action cannot be completed because the other program is busy. Click the appropriate button on the task bar to activate the busy program and correct the problem." The "Retry" button is enabled while the "Cancel" button is disabled.

I checked that the only other Palm Desktop program running is "c:\workpad\chapura\pocketmirror\dbmirror.bz." I just have to wait a few minutes before pressing the "Retry" button, and the HotSync process continues. I am also very sure that this PocketMirror program was not running before I started the HotSync process. Do you know the cause for this weird behavior?

Bob's response
WOW! I have no idea what could be causing that. It might be a server problem with your network, but that's just a guess. If any readers have found solutions for this problem, please let us know. Please feel free to post any comments regarding this issue on the PowerBoards. There's a link at the end of this article.