Your review seemed to be geared towards the average consumer, who'll hopefully enjoy the HandEra 330 just as much, but HandEra's looking at the business market more.

I'd prefer that the review explained that, but you're the writer, not me. Anywho, other than that, keep up the good work.

Regards,
John Talbot
Not affiliated with HandEra in any way, at least until I can buy one!

Staff Editor Steve Niles responds
Thanks for your letter. It's true that TRGpro has long been geared towards business users, and the company intends to continue appealing to that market under the HandEra name. However, we recently met with the CEO of HandEra, and the impression he gave was that with the change in name also comes a slight change in focus. The company wants to branch out and straddle both the business and consumer markets in order to become more than just a niche player. That's what inspired me to make the comments about the device's consumer appeal. You're right, though, I could have more clearly explained that in the article.

Exceeding the limits
This letter was written in response to an item posted on the PalmPower news page stating, "There have been a few reported problems with this month's virus feature, including an inability to EasyPrint and exceeding the maximums for AvantGo. We've fixed the EasyPrint problem, so go ahead and print, but we can't do much about the AvantGo issue, other than suggest you read the article online. This is a HUGE article and we've apparently exceeded AvantGo's settings."

I read your comment in the "Latest News" section of the PalmPower AvantGo channel. I think that you are doing your readers a disservice to tell them they're just plain out-of-luck since AvantGo cannot display the page due to the size. Since this information was retrieved through a Palm OS optimized ("Mobile Edition") page, I think it is in your best interest (being a site for Palm handheld users) to make this information available to users through the Mobile Edition using the most popular off-line browser for Palm handhelds.

I can't see way you could not simply break the article up into two parts, both accessible from the Contents page, so that readers can read both parts separately. I realize I don't have technical information on how your articles are displayed (you could be pulling them from a database and so splitting them up would cause the regular online version to display in multiple parts as well), but I think you owe the readers a better explanation than to say "we've apparently exceeded AvantGo's settings."

I think you have a great online magazine, and I look forward to a new issue every month, but I think you should make sure your Mobile Edition articles can be viewed using AvantGo!

Thanks,
Michael Heintz

Editor-in-Chief David Gewirtz responds
Thanks for your letter, Michael. To answer your question, it's a mere matter of programming. There are literally thousands of individual routines that go into the patent-pending ZENPRESS software that generates the publication. Given that this is the first time such an occurrence happened, and given just how large a project it is to modify the underlying content management software, we can't fix it this go-round.