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What works and what doesn't (continued)
From Badalona,
Gabriel
Class action
This letter was written in response to a news item posted at the PalmPower News Center on August 20, 2001 entitled, "Palm comments on HotSync issue."
I was surprised to hear that PalmPower does not recognize the validity of the class action suit against Palm for damage done to users' motherboards (serial line, on-board interface damage).
The statement that "no one has notified PalmPower" is puzzling because there doesn't seem to be an obvious mechanism to inform PalmPower. I'm sending this to info@palmpower.com to bring PalmPower up to date on this issue.
I have experienced this myself. In my case, Dell's warranty was in effect, and I was able to have the motherboard replaced for free. So as of this email, PalmPower can no longer say that they have "not heard of this problem." You've just heard it from me. I will notify Dell of the class action suit and my belief that the only device I ever connected to my serial port, the Palm handheld, may be responsible. Thanks for the great AvantGo channel!
Jeff Vandegrift
Editor-in-Chief David Gewirtz responds
Interesting. Our notification method is the very one you used, sending mail to info@palmpower.com. And, Jeff, you're literally the first reader we've heard from who has personally reported this problem. We're forwarding your note over to Palm, but I still have to say I'm still a bit skeptical. Personally. I've abused computers, plugging and unplugging while powered, plugging in my own homemade devices, and things far less wise, and I've never fried a motherboard. Given that there are so many Palm OS users and given that a serial port connection is a really easy engineering job (yeah, I've designed a few), I honestly think it's more random chance than Palm's fault. But hey, only time will tell. In any case, keep us informed and we'll keep you informed!
Product availability and resources
For Contributing Editor Bob Draper's letter, "Piecing it all together," in the August 2001 isssue of PalmPower, visit http://www.palmpower.com/issues/issue200108/pplte0801002.html.
For more information on Gethightech.com, visit http://www.gethightech.com.
For more information on Blue Nomad, visit http://www.bluenomad.com.
For more information on TapPad, visit http://brochusoftware.com.
For more information on conduits, visit http://search.palmpower.com, and search for "conduit."
For more information on third party conduits, visit http://www.dataviz.com.
For more information on third party conduits, visit http://www.chapura.com.
For more information on third party conduits, visit http://www.pumatech.com and look for Intellisync.
For more information on third party conduits, visit http://www.avantgo.com.
For the article, "Synchronizing to Notes with Pylon Conduit," by Richard Echeandia in the January 1988 issue of PalmPower, visit http://www.palmpower.com/issues/issue199801/pylon001.html.
For the article, "EasySync is as easy as 1-2-3," by Dan Velasco in the July 1999 issue of PalmPower, visit http://www.palmpower.com/issues/issue199907/ezsync001.html.
For the article, "Corporate email goes mobile and wireless," by Steve Niles in the April 2001 issue of PalmPower's Enterprise Edition, visit http://www.palmpowerenterprise.com/issues/issue200104/palmemail001.html.
For the article, "A step-by-step guide to configuring PocketMirror and Microsoft Outlook" by Bob Draper in the January 2001 issue of PalmPower, visit http://www.palmpower.com/issues/issue200101/pocketmirror001.html.
For the article, "Palm Desktop and Microsoft Outlook go head-to-head" by Bob Draper in the December 2000 issue of PalmPower, visit http://www.palmpower.com/issues/issue200012/outlook001.html.
For the article, "Email solutions, from simple to sophisticated," by Michael Connick in the May 2001 issue of PalmPower's Enterprise Edition, visit http://www.palmpowerenterprise.com/issues/issue200105/internet0501001.html.
For the article, "Pumatech's Intellisync: a powerful way to take it all with you," by Bob Draper in the August 2001 issue of PalmPower, visit http://www.palmpower.com/issues/issue200108/intellisync001.html.
For the article, "Questions and answers on Palm/Outlook synchronization," by Bob Draper in the April 2001 issue of PalmPower, visit http://www.palmpower.com/issues/issue200104/questions001.html.
For Chris Phillip's review of Pocket Quicken in the August 2001 issue of PalmPower, visit http://www.palmpower.com/issues/issue200108/quicken001.html.
For more information about ExpenzPro, visit http://www.zoskware.com.
To notify PalmPower, send an email to info@palmpower.com.
For more information about Palm computers, visit http://www.palm.com.
Bulk reprints
Bulk reprints of this article (in quantities of 100 or more) are available for a fee from Reprint Services, a ZATZ business partner. Contact them at reprints@zatz.com or by calling 1-800-217-7874.
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